VIQUA manufactures residential and light commercial ultraviolet (UV) water disinfection systems, providing safe and chemical-free water treatment solutions.
VIQUA, part of Trojan Technologies Group ULC based in Guelph, Ontario, is a leading global supplier of residential and light commercial UV water treatment systems. The company specializes in providing clean, safe, and chemical-free treated water through its advanced ultraviolet disinfection technology. Their extensive product lineup includes whole-home UV systems like the D4 Pro and Arros series, as well as genuine replacement lamps, control modules, and quartz sleeves. VIQUA's patented technology is designed to effectively inactivate microbiological contaminants such as Cryptosporidium, Giardia, and E. coli.
Ensuring water safety is at the core of VIQUA's mission. To maintain optimal performance and safety standards, VIQUA emphasizes the importance of using genuine factory-supplied replacement lamps and conducting regular system maintenance. Their globally recognized systems undergo rigorous performance testing and are validated against NSF/ANSI public health regulations, delivering years of reliable, trouble-free operation for homes and light commercial applications.
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It is highly recommended to replace the UV lamp annually (approximately every 9,000 hours) for optimal performance and continuous protection against microbiological contaminants in your drinking water.
Using non-genuine replacement lamps has been shown to damage the control module, pose safety risks, and void the equipment warranty. Genuine VIQUA lamps undergo rigorous testing to ensure performance and safety standards are met.
You can submit a claim online via the VIQUA website using specific failure claim forms for chambers, controllers, or lamps, or by contacting VIQUA Technical Support at 1-800-265-7246.
Installation should be done strictly according to the provided manual to ensure safety and function, utilizing a properly grounded GFCI-protected electrical circuit. If you are unsure of the setup, it is recommended to consult a professional installer.