Zip Water Manuals & User Guides

Zip Suyu, a Culligan company, is a leading innovator in advanced drinking water systems for residential and commercial spaces. Best known for the iconic HydroTap range, Zip Water provides seamless, under-sink solutions that deliver instantly filtered boiling, chilled, and sparkling water from a single tap.

Their systems are highly customizable, featuring multiple stylish finishes to complement modern kitchens, intelligent energy-saving modes, touch-free operation options, and advanced micromesh filtration to ensure clean and pure-tasting water. With a strong focus on sustainability and convenience, Zip Water's product ecosystem includes Celsius Plus all-in-one mixers, a variety of tap styles, and easy-to-replace internal and external filters that ensure maximum water quality and appliance longevity.

• How often do I need to replace my Zip Water filter?

  For safety and best taste, replace your internal or external filter cartridge at intervals of 12 months or sooner if water flow slows or an unpleasant taste or odor occurs.

• How do I change the internal filter cartridge on my HydroTap?

  Go to the filter flush menu to isolate the water supply. Relieve system pressure via the stop cock, twist the old cartridge a quarter-turn left, and pull down. Push the new cartridge up, twist right to lock, and flush 10 liters of water prior to use.

• Where can I find the serial number on my Zip HydroTap?

  You can find your product serial number by selecting 'Product Serial No.' from the main menu on the system's touchscreen. This number is required for product registration and service requests.

• What are the ventilation requirements for a Zip HydroTap Command Centre?

  Proper under-sink ventilation is crucial. The unit requires an air gap of at least 50mm on the sides. You must fit the supplied door buffers and install the appropriate vent mounting plate or grille if operating inside a closed cabinet to allow warm air to exhaust effectively.